Resource Center

July 2
Contact Centers: Own the CX with the Right Tools to Be Memorable
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By 2025, contact centers will morph into experience hubs and how they perform will be placed more clearly within the context of the overall performance...
June 30
Magna5 Launches New Contact Center-as-a-Service Solution
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FRISCO, TX (June 30, 2020) – Magna5, a national provider of managed IT, voice and connectivity services, announced today the rollout of a cloud-based Contact...
June 25
Microsoft 365: Safeguard Your Data from Unwanted Access
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Every day, cyber criminals bombard networks with phishing emails or social engineering enticing users to give up confidential information. Examples include trying to trick you...
June 18
Network Monitoring: It’s Time for Your Distributed Workers to Thrive
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With the rise of the remote worker operating model, it doesn’t take long to discover that a distributed workforce depends upon high network performance and...
June 11
Data Backup Protection: Safeguarding Your Last Line of Defense from Cyber Attacks
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It is bad enough that cyber criminals relentlessly breach organizations’ networks with malware and ransomware to hold their data hostage. Now they are going a...
June 4
The Post-Pandemic Organization: What Will Be the Next New Normal?
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As organizations emerge from the shadows of the COVID-19 crisis, many are wondering which changes they made during the outbreak will stick in terms of...
June 1
Experience Magna5 for Digital Transformation
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In this video, discover how Magna5 can ensure your digital transformation success.

May 28
Spoiler Alert: New Waves of Cyber Threats Are on the Way
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No doubt about it, the work-from-home transition during the mandatory COVID-19 stay-in-place business lockdown has been a watershed moment. It has given organizations a “live-fire”...
May 21
Elevating the Human Experience – What We Learned during the Pandemic
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Throughout times of uncertainty and isolation during a pandemic shutdown, we often discover things about ourselves that surprise us. For example, some people found they...
May 14
Stress Test: Can Your Network Handle Abnormally High Traffic Volumes?
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As hundreds of millions of workers around the country set up shop in their spare bedrooms or dining tables during the pandemic lockdown, many organizations...
May 7
Unified Communications: Simplifying Collaboration in an Anytime, Anywhere World
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Unified Communications has been around for a while. But during the recent nationwide pandemic lockdown, the dynamics of communicating from any place, on any device,...
April 30
Managed IT Services: Keeping America Working in a Time of Crisis
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The swiftness of the COVID-19 pandemic moving across America along with mandatory business lockdowns and “stay-at-home” orders have prompt a new normal for millions of...
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