In the world of network downtime, time is money. And because of the loses associated with downtime, time is of the essence.

In our recent blog post Here’s What Downtime is Really Costing Your Business, we shared that a single downtime incident can cause a chain reaction of bad events – loss of sales and customers, decreased productivity, data loss, recovery costs, plummeting employee morale, just to name a few. Organizations need to embrace the basic foundations of IT best practices to protect precious uptime and eliminate downtime events more efficiently.

IT systems go down for a variety of reasons. Some downtime events are blatantly obvious, while others are complex and hard to understand. And sometimes, the cause of downtime is comical. The majority of downtime events fall into three categories: system failures, human errors and network outages. However, you can also experience downtime from natural disasters and data breaches. While complete prevention will never be possible, organizations can make their network uptime predictable enough to quickly remediate issues and eliminate the negative impact of downtime events.

IT best practices for protecting uptime: preventative and proactive managed IT

Organizations can drastically reduce the frequency of downtime events and protect uptimes and availability. Focusing on preventative server and infrastructure maintenance will ensure you are proactively remediating small-scale issues that, if left unattended, could cause system-wide downtime.

Reducing risk in IT systems can keep them functional when you need them. However, things happen. Ransomware locks files, employees delete critical information and natural disasters do occur. Because of this, organizations also need a plan B. This includes ensuring redundancy and creating logical disaster recovery plans that take place when things go amiss. Here are a few ways that organizations can protect uptime when faced with a downtime event:

Monitor devices and systems

24/7/365 monitoring will watch for red flags on the health and performance of devices on your network so organizations can better understand if a server, network device or application is about to fail. Warning signs like high CPU or memory usage can paint a picture on what systems could go down, what the issue is and remediation actions. Monitoring teams get automated issue alerts and fix the underlying issue before a downtime event occurs. It is good practice to have a 24/7/365 monitoring solution so you are never walking into work on a Monday morning with a downtime event on your hands.

Have a disaster recovery plan

Data Backup and Disaster Recovery can ensure that organizations are reducing damage in the event of disaster or downtime. Redundant, secure backups of files, physical servers and virtual machines that are disconnected from the network can get operations back to normal within minutes, instead of days.

Regularly test backup and disaster recovery plan

Backup is only useful if it can restore data properly and in a timely manner. Regularly testing your backups and restore process can make sure that they will actually work when in time of need. 

Keep systems up to date

To maintain health and security of your devices, applications and systems, it is important to regularly keep them updated. Manufacturers will release scheduled updates, as well as emergency security and bug updates, to ensure systems are not vulnerable to emerging threats and risks. Testing of these updates should occur to make sure these are compatible and don’t cause other issues. MSPs will offer managed patching that will test and schedule maintenance to minimize downtime.

Preventative and proactive managed IT can reduce the chance of failure and downtime events which could result in better productivity and bottom line. They provide an extra level of protection to give peace of mind … and less stress! By planning regular preventative maintenance and entrusting proactive managed IT to a provider like Magna5, you can ensure minimal downtime and uptime predictability. Contact Magna5 for more information.

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