In a recent article from Computer Weekly about digital transformation toward cross-government collaboration, many organizations are still stymied with legacy IT issues. The challenges that aging IT presents to government digital transformation include a lack of interoperable systems and data-sharing capabilities, as well as siloed workflows. This makes it difficult for employees to navigate between the complexity of different systems and provide the type of unified public services that citizens deserve. This is especially true with older communication environments.

In an “always on” digital world, there is an urgent need for reliable uptime and on-demand network performance to support anywhere, anytime access and collaboration. To address these issues, organizations are increasingly seeking managed services to make the shift from reactive, siloed and expensive models of public services to one that’s more proactive, joined together and effective.

How Managed Services Help Overcome Digital Transformation Barriers

Managed services are becoming widely accepted as a quick way to leapfrog from the status quo to agile and scalable solutions. Today, cloud-based delivery models are the benchmark for agencies to integrate services and deliver unified communication capabilities and improved security. Partnering with a managed services provider (MSP) eliminates the high up-front cost of modernizing infrastructures and provides fast lead time and deployment.

Let’s look at one example.

A local town government in New York had separate IT environments spread across campus locations, preventing the town entities from effectively collaborating. They were also experiencing poor voice connections, frequent session drops and growing cyber threats. To modernize and unify their communication systems across campus, they partnered with a managed service provider who could quickly deliver what they needed – high voice and data availability, digital collaboration across campus, intrusion protection, and reliable failover and data backup with swift restoration.

Because the MSP already had a centrally managed cloud environment in place to operate a digital organization, they moved the three campus building communications systems into a Unified Communications solution in a managed voice network environment. They also installed multiple WAN transports with software-defined wide area network (SD-WAN) traffic orchestration to ensure reliable voice quality. For security, they deployed next-generation firewalls and an intrusion prevention system with multiple layers of security. Built-in data backup was stored offsite in a secured data storage facility.

As a result, they were able to swiftly modernize their communications systems through a single managed service provider to achieve a wide range of benefits – simplified campus communications, improved network reliability and performance, improved uptime and voice quality between campus buildings and reduced exposure to cyber threats.

5 Ways MSPs Make Cross-Government Collaboration a Reality

From this example, we see five ways managed services providers can unleash cross-government collaboration.

  • Accelerate digital transformation – Managed service providers speed transformation in becoming a digital organization using standardized components to roll out technology services, incorporate automated processes and provide scalable templates to deploy modernization projects faster across multiple locations. MSPs fully manage all aspects of transitioning to a centrally managed, cloud-based environment without incurring high up-front costs.
  • Bring next-generation roadmap to life – MSPs help organizations understand new and existing technologies and platforms, and they will build a lifecycle management program that simplifies execution and reduces security and compliance risks. They work together with your IT staff in coordinating all the detailed moving parts to assure success.
  • Improve network performance – With full visibility into the health of an organization’s network, MSPs proactively monitor the performance and security integrity of the entire infrastructure around the clock. Proactive monitoring detects minor network issues in real-time so fixes can be made quickly to protect uptime and availability.
  • Synchronize collaboration across multiple locations – Managed services can affordably interconnect teams and branch locations to a unified, cloud-based platform for reliable connections. Employees can engage on a wide range of engagement channels, including phones, instant messaging, video conferencing and voicemail applications Anywhere connectivity empowers teams to work remotely from home, from the road or any branch location.
  • Build an ironclad, multi-tier defense – Early-warning detection requires limiting exposure from any perimeter. Managed security provides multiple layers of defense, including firewall protection, virtual private networking, vulnerability detection, virtual private network monitoring as well as cyber intrusion prevention, anti-virus shielding and failover options.


When it comes modernizing organizations to achieve cross-government collaboration and agility, managed services are a game changer. They can make you more efficient and simplify how you deliver public services and engage with citizens.

Need an easier way to collaborate across organizations? We can help. Get in touch today to talk about your communication barriers.

About The Author

Michael Penn

Mike Penn

Mike Penn joined Magna5 as Senior Content Developer. His role is to bring to life stories that inspire or inject clarity in how managed services and emerging trends can be applied to help organizations operate better and more efficiently.


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