OVERVIEW

World-class support for your end users

More time for your internal IT staff

At Magna5, the team behind our Help Desk Services delivers a user experience incomparable to any other because our goal is your success. Whether through chat, email or phone, we make every piece of communication productive, monitoring repeat problems and holding ourselves accountable for the solutions we recommend. Whether something’s gone horribly wrong or you need a quick fix for a minor issue, one of the Magna5 24/7/365 Help Desk technicians is dedicated to solving issues quickly and efficiently.

BENEFITS

Always on to help solve issues

Magna5 Help Desk technicians are fully accessible 24/7/365 via a toll-free number, email, or chat. Technicians will initiate a remote help session between their computer and the end user’s, so they can follow along as we solve the problem. We review all the help calls with the client every month to evaluate issues, detect trends, and decide if additional training is needed.

Predictable costs

Magna5 IT Help Desk Services can be pre-billed at an hourly rate per month. If more incidents are received than contracted, the overage time is billed based on the actual overage hours at the end of the month.

Outstanding customer service

Our Engineers will treat you with respect and address your issues using terminology you can understand. Our engineers know their platforms, but more importantly have a background in customer service and want to help.

Support mainstream applications

Our Help Desk Services can support a wide range of mainstream operating systems and applications. Microsoft Windows, Office 365, Office Suite, Mobile OS: iOS, Android, Blackberry, Windows Mobile

Support for custom applications

Our team can also support custom applications.  Let us work with you to gather documentation and create a training plan for our Help Desk Engineers to ensure a positive user experience

Best-in-class engineers

When you sign with Magna5, you have access 24/7/365 to best-in-class engineers that are certified and trained in the most recent technologies. They support hundreds of end-user incidents every day, so they are familiar with even the most obscure issues across many platforms.

Free up IT staff

24/7/365 Help Desk offloads tedious tasks off your internal IT staff. This enables you to turn their focus back to revenue generating projects instead of pesky operational tasks.

“Magna5 gives us the total support system. They have the best customer service from sales support, technical support, and help desk support than any other firm that I have worked with.”

   –   Longview Power

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