Throughout times of uncertainty and isolation during a pandemic shutdown, we often discover things about ourselves that surprise us.
For example, some people found they absolutely need relational contact with people. Social distancing simply did not work for them. Others discovered that balancing work and personal activities at home were harder than they anticipated. And still others found out what they already knew … change is not easy.
Magna5 enabled its employees to stay connected with a strong digital environment already in place. When the shutdowns came, we were able to pivot quickly and move our workforce to a remote model. It is important for us to maintain human-centric experiences by bringing people and technology together in a meaningful way. Our customers also gained a higher appreciation of the cloud by ramping up their employees to work at home utilizing our managed IT services. Still, there were important lessons we learned during the crisis.
All Things Learned … Takeaways from Magna5
Connect people in a meaningful and purposeful way
“Collaboration tools are more relevant than ever. Communicating in a shared virtual workspace such as One Drive, SharePoint or Teams was once considered a “nice to have” or “optional” capability. But today, these tools are an intertwined component in how people work and get projects done. Anecdotally, I have noticed a diminished resistance to using web cam to establish immediacy. Prior to the business lockdown, anyone working from home was reluctant to share their camera; now people are much more willing to share, and there’s even peer pressure to do so. Instead of feeling awkward that I am the only one sharing, now I feel awkward if I’m the only one not sharing.” – Ryan Burns, VP Marketing and Sales Enablement
Adapt quickly to maintain business as usual
“Over the last two years, our company has streamlined our financial tools and systems, making it easy to transition from working in the office to home. While I miss working with coworkers face to face, we have the ability to stay connected online through collaboration tools. But not everything in finance is digital. We had to adjust how we managed payments via checks to vendors and how we managed deposits from customers. Once a week, we had to go into the office to collect the mail – and that is only because some customers and other business associates send paper checks to the office, as well as some vendors who only send paper invoices.” – Dena Maxson, Corporate Controller
Keep essential communication channels available for higher call traffic
“Effective communication channels matter. During the lockdown, we saw an uptick in toll-free and notification traffic. Part of the uptick was due to a high volume of people calling into customers’ help desk lines. Other call volume increases were callers updating airline or hospitality arrangements as well as schools notifying parents and students about class schedules. Tried and true voice communications are still essential today, especially in crisis situations.” – Scott Crawford, Account Manager
Valuing people, showing empathy and staying connected are lessons we should already know. But there is something about a crisis that brings these attributes to the forefront. Fortunately, we live in a digital era where real-time communications and collaboration tools are readily available. If you need help in bringing technology and people together in a purposeful way, give us a call. Don’t wait until the next crisis.
Mike Penn joined Magna5 as Senior Content Developer. His role is to bring to life stories that inspire or inject clarity in how managed services and emerging trends can be applied to help organizations operate better and more efficiently.